Ticketing Specialist (Full-Time)

Reports to: Box Office Manager
Compensation: $14/hr - with increase options as skills are mastered
Position Type: Full-Time, Hourly, Non-exempt 

Position Summary: 

Ticketing specialists provide excellent customer and box office services to all patrons, artists, staff, donors, partners and visitors in a friendly and engaging manner as part of providing a high-quality theatrical experience and furnishing an excellent venue for artists.

Duties and Responsibilities: 

  • Excellent and friendly customer service—be a patron advocate.
  • Answer incoming calls.
  • Make outgoing calls.
  • Sell, reserve and reschedule tickets
  • Answer questions about all theater information—tickets, shows, policies, etc.
  • Work together with other Box Office Reps on assigned tasks.
  • Complete required training.
  • Use ticketing system (Tessitura), including ongoing education in Tessitura to improve patron experience both over the phone and in person.
  • Prepare tickets and door reports for performances.
  • Assist Front of House with customer service needs.
  • Daily data management and reporting in Tessitura as requested.
  • Receive shipments and take in and put out the mail daily.
  • Maintain a clean and orderly workspace, and other cleaning and maintenance tasks as asked.
  • Maintain a clean, well-groomed appearance.
  • Help whenever asked with multiple tasks.
  • Expected to work some weekends and evening hours.
  • Other duties as assigned

 Skills and Qualifications: 

 

  • Passion for theater.
  • High school diploma required.
  • Associates degree is a plus!
  • Cheerful and friendly with a highly personable and customer service-oriented approach.
  • Effective telephone, computer and organizational skills.
  • Collaboration, time management, problem solving, attention to detail and multi-tasking.
  • Ability to interact effectively in a professional, diplomatic and mature manner with patrons, artists, staff, donors, partners and visitors at all levels, both in writing and in person.
  • Ability to calmly and efficiently adjust to new procedures, systems, or schedule changes.
  • Ability to stay composed under pressure, have a good attitude, and execute expectations keeping priorities and business needs in mind.

Application Deadline: Open Until Filled

When completing the application below, please ensure you enter the position you are submitting an application for.

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