Ticketing Specialist

Job Type: Part-Time, Non-Exempt
Location: The Ruth and Nathan Hale Theater located in Pleasant Grove, UT
Compensation: $14/hr with increases as skills are mastered

Provides excellent customer and box office services to all patrons, artists, staff, donors, partners and visitors in a friendly and engaging manner as part of providing a high-quality theatrical experience and furnishing an excellent venue for artists. 


Duties and Responsibilities:

  • Excellent and friendly customer service—be a patron advocate. 

  • Answer incoming calls. 

  • Make outgoing calls. 

  • Sell, reserve and reschedule tickets  

  • Answer questions about all theater information—tickets, shows, policies, etc. 

  • Work together with other Box Office Reps on assigned tasks. 

  • Complete required training. 

  • Use ticketing system (Tessitura), including ongoing education in Tessitura to improve patron experience both over the phone and in person. 

  • Prepare tickets and door reports for performances. 

  • Assist Front of House with customer service needs. 

  • Daily data management and reporting in Tessitura as requested. 

  • Receive shipments and take in and put out the mail daily. 

  • Maintain a clean and orderly workspace, and other cleaning and maintenance tasks as asked. 

  • Maintain a clean, well-groomed appearance.  

  • Help whenever asked with multiple tasks. 

  • Expected to work some weekends and evening hours. 

  • Other duties as assigned 

Skills & Education:

  • Passion for theater. 

  • High school diploma required.  

  •  Associates degree is a plus! 

  • Cheerful and friendly with a highly personable and customer service-oriented approach. 

  • Effective telephone, computer and organizational skills. 

  • Collaboration, time management, problem solving, attention to detail and multi-tasking. 

  • Ability to interact effectively in a professional, diplomatic and mature manner with patrons, artists, staff, donors, partners and visitors at all levels, both in writing and in person. 

  • Ability to calmly and efficiently adjust to new procedures, systems, or schedule changes. 

  • Ability to stay composed under pressure, have a good attitude, and execute expectations keeping priorities and business needs in mind. 

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